Contact US

Thank you for visiting Lumina Strands. We are always here to help. Whether you have questions about our products, need assistance with an order, or wish to provide valuable feedback, please reach out to us through the method that best suits you. We are committed to serving you.

📧 Customer Service Email

This is our preferred channel for handling most inquiries, allowing us to accurately document and efficiently follow up on your questions.

  • General Inquiries & Order Support:
    support@luminastrands.com
    (Handles: order status, payment issues, sizing advice, general product questions, return/exchange requests)

  • Wholesale & Partnership Inquiries:
    partner@luminastrands.com
    (Handles: distributor applications, media collaboration, brand partnerships, salon procurement)

  • Legal & Intellectual Property Matters:
    legal@luminastrands.com
    (Handles: infringement reports, privacy policy, terms of service related matters)

📞 Service Hours | Response Time:
We will respond to your email within 24 hours.

🌐 Live Chat (Coming Soon)

To provide you with more immediate assistance, our live chat feature is under active development and will be launched soon. Please watch for the chat icon in the bottom right corner of the website at that time.

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